Chakshu Portal Par Fraud Call Aur SMS Report Kaise Karein (2026 Guide)

Har roz hamare phone par darjano anjan calls aur messages aate hain — “Aapka electricity connection aaj raat 9 baje kat jayega”, “Aapke courier mein illegal drugs mile hain”, ya “Ghar baithe video like karke ₹3,000 kamayein”.

Pehle aam log aise numbers ko sirf apne phone mein block kar dete the, lekin cyber thugs agle hi din naye number se kisi aur masoom ko apna shikar bana lete the. Lekin ab Bharat Sarkar ke Department of Telecommunications (DoT) ne ispar kadi karvayi karte hue Chakshu (चक्षु) Portal shuru kiya hai.

Chakshu portal par aapki ek choti si complaint se scammer ka mobile number, uski sari SIM cards aur uska handset device poore desh ke telecom network se permanent ban karwaya ja sakta hai.

Is detailed guide mein hum dekhenge ki Chakshu portal par suspected fraud calls, SMS aur WhatsApp scams ko online kaise report karein aur apne parivar ko cyber thagi se kaise bachayein.

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Sanchar Saathi Ke Teeno Pramukh Portals Ko Samjhein

Department of Telecommunications ke Sanchar Saathi initiative ke andar 3 powerful tools aate hain jo har smartphone user ko pata hone chahiye:

Portal Name	Primary Work (Mukhya Kaam)	Kab Use Karna Hai?	Direct Link
Chakshu Portal	Suspected fraud calls, spam SMS aur WhatsApp scams report karna	Jab koi fake police call ya scam offer aaye	Chakshu Sanchar Saathi
TAFCOP Portal	Aapke Aadhaar par chal rahe sabhi SIM connections check karna	Har 6 mahine mein identity check ke liye	Aadhaar SIM Check Guide
CEIR Portal	Chori ya khoye hue mobile ko IMEI se block aur trace karna	Phone chori hone ke turant baad	CEIR Phone Block Guide

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Kin-Kin Scams Ko Chakshu Portal Par Report Kar Sakte Hain?

Chakshu portal par aap un sabhi suspected activities ki complaint darj kar sakte hain jahan kisi ne aapko dhoka dene ya personal data churane ki koshish ki ho:

1. Fake KYC Expiry: “Aapka SBI/HDFC/Paytm account band ho jayega, turant is link par update karein”.
2. Digital Arrest & Police Impersonation: CBI, Crime Branch, ya FedEx customs officer bankar video call par dhar-pakad ka natak karna.
3. Electricity & Gas Bill Scam: Raat ko bijli connection katne ka farzi SMS bhejkar remote app (AnyDesk, TeamViewer) install karwana.
4. Part-time Job & Task Scams: Telegram ya WhatsApp par YouTube channel subscribe ya Google review ke naam par paise maangna (Janein Telegram Job Scam Se Kaise Bachein).
5. Sextortion & Loan App Blackmail: Bina maange account mein ₹2,000 daalkar gallery photos morph karke dhar-pakad karna.
6. SIM Swap Attempts: Farzi telecom executive bankar 4G se 5G upgrade ke bahane OTP maangna (Samjhein SIM Swap Fraud Protection).

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Chakshu Portal Par Report Kaise Karein (Step-by-Step)

Chakshu portal par complaint darj karne ke liye kisi police station jane ki zaroorat nahi hai. Aap apne smartphone se 2 minute mein report kar sakte hain:

Step 1: Official Portal Open Karein

Sabse pehle apne browser mein official Sanchar Saathi portal par jayein:

• URL: sancharsaathi.gov.in
• Homepage par “Citizen Centric Services” section mein scroll karein aur “Chakshu - Report Suspected Fraud Communication” par click karein.

Step 2: Medium Aur Category Select Karein

• Medium of Communication: Chunhein ki fraud kiske zariye hua tha — Voice Call, SMS, ya WhatsApp.
• Category of Fraud: Dropdown menu se scam ka prakar select karein (jaise: Bank/Electricity/Gas/Govt Officer/Lottery).
• Date & Time: Kis din aur kitne baje call ya SMS receive hua tha, exact time dalein.

Step 3: Evidence Upload Karein

• Fraud SMS ka screenshot ya WhatsApp chat ka clear screenshot upload karein (PNG, JPG format mein).
• Agar call recording hai, toh audio file bhi attach kar sakte hain.
• Description: 2-3 sentences mein batayein ki samne wale ne kya bola (jaise: “Scammer asked me to install APK file for electricity bill payment”).

Step 4: Suspect Aur Apna Number Verify Karein

• Suspect Mobile Number: Fraud call karne wale ka 10-digit number dalein.
• Personal Details: Apna naam aur apna active mobile number dalein.
• OTP Verification: Aapke phone par 6-digit OTP aayega, use enter karke “Submit” button par click karein.

Submit karte hi aapko screen par ek unique Complaint Reference Number mil jayega jisse aap future action track kar sakte hain.

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Complaint Submit Hone Ke Baad Sarkar Kya Karti Hai?

Jab aap Chakshu par report submit karte hain, toh DoT ka AI-driven security engine activate hota hai:

1. Cluster Matching: Agar us number ke khilaf multiple logon ne report kiya hai, toh use turant “High-Risk Fraud Vector” mark kiya jata hai.
2. Re-verification Mandate: Telecom operator (Jio, Airtel, Vi, BSNL) us user ko SMS bhejkar biometric fingerprint aur live photo verify karne ko kehta hai.
3. Handset Level IMEI Blacklisting: Agar suspect verification nahi deta, toh na sirf uski SIM disconnect hoti hai balki us phone ka IMEI number CEIR database mein block kar diya jata hai. Iska matlab scammer us mobile phone mein koi bhi nayi SIM daalega toh wo kaam nahi karegi!

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Important Warning: Agar Paise Kat Chuke Hain Toh Kya Karein?

Emergency Note: Chakshu Portal sirf preventive reporting ke liye hai. Agar aapke bank account ya credit card se paise kat chuke hain:

• Turant 1930 Helpline: Agle 1 ghante ke andar National Cyber Crime helpline number 1930 par call karein.
• Golden Hour Rule: 2 ghante ke andar complaint darj hone par police bank nodal officer ko alert bhejkar scammer ke wallet/account mein transacted amount ko freeze karwa sakti hai.
• Detailed bank refund procedures ke liye padhein hamari guide: Wrong UPI Transfer Refund & RBI Dispute Rules.

Apne doston aur parivar ko Chakshu portal ke baare mein zaroor batayein taaki har nagrik fraud calls ke khilaf aawaz utha sake aur digital India ko safe bana sake!